Terms of service
Synthetic Grass Launch Master Service Agreement
This Service Agreement (the 'Agreement' and/or 'Terms and Conditions'), as amended from time to time by Synthetic Grass Launch, LLC, a South Carolina company, its subsidiaries, affiliates, predecessors, successors and assigns (the terms 'SGL,' 'us,' 'we,' 'company,' and/or 'our' shall refer to Synthetic Grass Launch), sets forth the terms and conditions applicable to your purchase and/or use of our products and services (collectively, the 'Services'), as further specified herein. The Parties to this Agreement are you (the 'Customer') and SGL. This Agreement explains our obligations to you and your obligations to us in relation to any Services you purchase or otherwise utilize. It is important to note that this Agreement is governed by the laws of the jurisdiction in which the Services are provided and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction. By accepting this Agreement, you agree to be bound by its terms and conditions.
This agreement outlines the terms and conditions under which SGL will provide comprehensive business startup services to the Customer, who desires to establish a new synthetic grass installation business. SGL provides a range of services to help establish new synthetic grass installation businesses that are independently owned and operated. The Customer desires to engage these services and establish their own independent business. The Customer agrees to pay SGL for these services in accordance with the terms outlined in a separate fee schedule. Both parties agree to act in good faith and to communicate openly and honestly throughout the course of their business relationship.
Our Obligations
1. Custom Logo: SGL will design a unique Custom Logo for you and provide up to three options to choose from. SGL retains ownership of any options not selected by you, but you will own the rights to the Custom Logo and any symbols contained within it that you select and purchase.
2. Domain Name: Upon your request and subject to availability, SGL will register or renew an Internet domain name on your behalf. SGL is not responsible if a Domain Name is not available for any reason.
3. Custom Business Email: SGL will provide you with the capability of sending and receiving custom business email via the Internet and through mobile phones, computers, and tablets. To utilize the Email Services, you must provide your own equipment and pay any associated communication service fees. Microsoft Hosted Exchange from SGL is an email solution that allows you to use Outlook® to share calendars, contacts, tasks and synchronize mobile devices across a specific group of users assigned by you. Fees for the Email Services will be detailed in a separate fee schedule.
4. Custom Website: SGL will build a Website for you as identified and described in the related sign-up or order process and based upon direction and input provided by you. The Custom Website Services include website design, development, hosting, and maintenance. SGL will provide these services to you during the term of this Agreement subject to the terms and conditions outlined herein.
5. eCommerce Configuration: SGL's eCommerce configuration includes shopping cart functionality, eCommerce templates, order processing, inventory, product tracking, order management and website analytical tools. SGL reserves the right to amend its eCommerce Services offerings and to add, delete, suspend or modify the terms and conditions of the eCommerce Services, at any time and from time to time and to determine whether and when any such changes apply to both existing and future customers. Fees for the eCommerce Services will be detailed in a separate fee schedule.
6. Custom Business Phone System: SGL will provide you with a custom business phone number and business enterprise capabilities. To utilize the Phone System Services, you must provide your own equipment, including a mobile phone with the service necessary to establish mobile phone communication and pay any associated communication service fees. Business enterprise capabilities may include features such as voicemail, call forwarding and call recording. Fees for the Phone System Services will be detailed in a separate fee schedule.
7. Custom Apparel: SGL will provide you with twelve embroidered apparel selections featuring your Custom Logo. In the embroidery production process, we limit logos to 15 different thread colors per logo and size the logos appropriately during initial setup. The maximum size for embroidered logos is 4x4 inches on apparel and accessories, 2x4 inches for hats. Selection of apparel is subject to availability and may include items such as t-shirts, polo shirts and jackets. Please note that embroidery is limited to apparel items and does not include non-apparel items.
8. Business Cards: SGL will provide you with fifty business cards featuring your Custom Logo. In the card selection process, we offer a variety of options and all cards are printed on high-grade paper at the standard size of 2x3.5 inches. Selection of business cards is subject to availability.
9. Custom Product Labels: SGL will provide you with one hundred fifty custom synthetic grass labels featuring up to three synthetic grass product variations. In the label selection process, we offer a variety of options and all labels are printed on high-grade paper at the standard size of 2x3.5 inches. Selection of labels is subject to availability.
10. Subcontractor Evaluation: SGL will evaluate subcontractors with relevant experience in the specific type of work required for synthetic grass installations. This evaluation includes skills and expertise, price, availability, communication skills, and compatibility with your team. You will make the final decision and selections based on information gathered from the evaluation process.
11. Agreement Templates: SGL will provide you with agreement templates for use at your full discretion, including subcontractor master blanket agreement, work orders, safety and jobsite provisions, pay submissions, lien waivers/releases and purchase orders. Any additional agreements, templates, or documents provided for use are at your full discretion. We recommend compliance with all levels of state and federal laws, including all safety regulations.
12. Supplier Information: SGL will provide you with a comprehensive list of synthetic grass suppliers, including essential supplier information for proper installation. This information includes distributors, private label products and manufacturers, local and regional suppliers, base material, weed barrier, edging, seaming material, fasteners, tools, equipment, and infill. Additional source information will be provided for synthetic grass custom logo cutting and commercial pet systems.
13. Marketing Evaluation: SGL will provide you with a comprehensive Marketing Evaluation within your service agreement area. This evaluation includes specific zip code route information for use at your full discretion. USPS® EDDM® by SGL is a targeted marketing service allowing you to send mailings to specific geographic areas without a mailing list.
14. Prospective Customer Evaluation Training: SGL will provide training on Prospective Customer Evaluation by phone, email, or text. This training includes Principle Questions to pre-qualify prospective customers and how to professionally decline a quote request for unqualified prospective customers to reduce unnecessary quotes and prioritize qualified prospective customers.
15. Quote Training: SGL will provide instructions on quoting prospective customers with the most comprehensive benefits. This training includes identifying what problems the customer needs solved and the wants the customer desires, creating an all-inclusive solution, explaining the value of the solutions being offered, appealing to customers' emotions, creating a customized experience, identifying current issues with the landscape, and providing additional health benefits. It also includes thoroughly and effectively measuring area, volume, and distance to project profitability, creating the expectation of Change Orders, and evaluating drainage in all areas.
16. Quote Submission Training: SGL will provide instructions on submitting customer quotes and explaining the benefits of submitting the quote in a timely manner. This training includes explaining each of the products offered, itemizing each of the components of each product, creating web-based "Products," and the benefits of offering customer financing. It also includes following up on open quotes, creating customized cost comparison charts, and providing 10-Point ROI analysis showing synthetic grass installation as an investment.
17. Operating Procedures: SGL will create Operations Procedures tailored to the specific business model of your synthetic grass installation business. These procedures will include Installation Planning, Installation Process Management, Product Ordering and Inventory Management, Quality Control, Customer Satisfaction, Marketing, and Staff Management. Any additional information provided for use is at your full discretion. This information is bound by our confidentiality agreement and is intended for your sole and exclusive use.
18. Quality Management Checklists: SGL will provide you with Quality Management Checklists to ensure that the service is delivered consistently and to a high standard. These checklists will include Service Preparation, Quality Control, Customer Satisfaction, Marketing, and Staff Management. Any additional information provided for use is at your full discretion. This information is bound by our confidentiality agreement and is intended for your sole and exclusive use.
Your Obligations
To ensure that we can fulfill our obligations under this Master Service Agreement in accordance with its terms, you are responsible for completing the following actions.
A. To ensure SGL can provide comprehensive services to establish your synthetic grass installation business, you agree to provide SGL with all requested information, including images, documents and any other relevant materials.
B. You are responsible for promptly contacting SGL to request any changes, modifications or enhancements to your synthetic grass installation business.
C. You agree to maintain communication connectivity to access your Website, send and receive email, make and receive phone calls, send and receive text messages and otherwise communicate with SGL.
D. To protect visitors' privacy, you agree not to share any personal information collected through your Website with any third party without obtaining the visitor's consent.
E. You agree to ensure that any content or information provided by you does not infringe upon or violate any third-party Intellectual Property rights or other proprietary rights. You also agree to obtain any necessary authorizations before using any intellectual property or proprietary information belonging to third parties.
F. You agree to ensure the accuracy of all information provided to SGL, including Website content, descriptive claims, warranties, guarantees, nature of business and contact information.
G. You are responsible for responding promptly to requests necessary for the project to move forward in a timely manner. If no response is received for more than five (5) days, the design project is considered "abandoned," and payment is surrendered in full.
H. You agree to follow the timeline of activities and information requests provided by SGL within seventy-two (72) hours.
Our Guarantee
At SGL, we are dedicated to delivering tangible results for our clients. If within 90 days of completing our marketing services, you do not earn at least the amount of the service fee paid, we will refund your entire service fee up to a maximum of $25,000. Please note that service fees may vary depending on your chosen service level agreement. To qualify for the refund, you must have completed the full setup, complied with your obligations and fully utilized our marketing evaluation recommendations. We work in partnership with you to achieve your desired outcomes and strive to deliver a service that surpasses your expectations.
19. Service Fee Payments: The Customer shall pay an agreed service fee in USD to SGL. Upon execution of this Agreement, the Territory Reservation Fee must be paid by the Customer at https://www.syntheticgrasslaunch.com. Once the fee is received and verified by SGL, we will begin completing Our Obligations 1-6, within seven (7) days. After accepting completion of Our Obligations 1-6, the Customer has seven (7) days to pay the agreed Service Fee in USD. Upon receipt and acceptance of the Service Fee payment by SGL, the execution of the Exclusive Territory Service Agreement and Service Level Agreement will be completed.
20. Governing Law: This Agreement is governed by the laws of the jurisdiction in which the Services are provided and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
21. Confidentiality: The Customer acknowledges and agrees that the Services, including without limitation, the specific design and structure of individual Services and their interaction, the layout designs, as well as other design rights and know-how related to the Services, are and shall remain the sole and exclusive property of SGL. The Customer shall not sell, use, reveal, disclose, or communicate, directly or indirectly, the Services or any related design rights and know-how to any person, company, or institution except for the purposes set forth in this Agreement. No title to or ownership of the industrial or intellectual property rights in or to the Services or any part thereof, or any aspect related to or trade secret involved with the Services, is hereby transferred to the Customer. SGL retains all rights to modifications and changes made to the design of any Service. The Customer shall not adapt copyrightable or patentable aspects of the Services in any way or use them to create a derivative work. No title to or ownership of any aspect of the Products, or any part thereof, is hereby transferred to the Customer.
22. Independent Contractor: The Customer acknowledges that it is not a joint venturer, partner, employee, servant, representative or agent of SGL, and shall not hold itself out as such. Both parties are acting as independent contractors and neither party's employees shall be deemed the employees of the other party for any purpose. This Agreement shall not be construed as authority for any party to act for another party in any agency or other capacity or to make commitments of any kind for the account of or on behalf of another party except to the extent and for the purposes expressly provided for herein.
23. Assignment: This Agreement and the rights granted hereunder may not be assigned by either party without the prior written consent of the other party, which consent shall not be unreasonably withheld.
24. Severability: If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect the validity or enforceability of any other part or provision of this Agreement.
25. Entire Agreement: This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all previous proposals, both oral and written, negotiations, representations, commitments, writings, and all other communications between the parties. This Agreement may not be released, discharged, changed, or modified except by an instrument in writing signed by a duly authorized representative of each of the parties.